What to Expect After You Place Your Order
On average, it takes 7-14 business days for your shipment to arrive. During winter storms, it may take an extra days.
We want this process to be simple and stress free. If you have any questions, don't hesitate to call us (800) 674-8676.
As soon as you place your order, your credit card is authorized and order processing begins on the next business day. If you placed your order on a weekend, processing starts on Monday or the first business day after a holiday. We submit the order to the manufacturer (usually within 24 hrs) for expert prepping, packaging, and shipment.
The freight company will call to schedule an appointment for delivery. (Curbside Delivery) Someone at least 18 years or older will need to be available. Usually you have a few days window to accept delivery.
If you need to delay delivery for a longer time, please ask the freight company if there will be any storage fees. Storage fees are your responsibility. (Average cost $50/day.) We highly recommend scheduling delivery within a few days to avoid storage fees. We will try to contact you ahead of delivery if storage fees occur to confirm your intentions.
Shipments to the East Coast could take 1-2 days longer as most shipments originate from the West Coast or Midwest. Severe weather may delay delivery.
Tracking Numbers
Once the freight company picks up your item, a tracking number will be generated and emailed usually within 24-48 hrs. Holidays may delay processing/delivery of the tracking number. Estimated delivery date will be available once you enter your tracking number.
Important! How to Accept Delivery
(Instructions will be emailed to you along with the tracking number.)
Please inspect the packaging of your item(s) when they arrive. Do not sign the delivery receipt without noting "subject to physical inspection". When you sign without also noting this, you are accepting delivery as-is.
If you feel that the damage to the outer packaging is significant, you may refuse delivery. Please notify us right away if you have refused delivery.
Once received, you must inspect your item within 24 hours and notify us if there is any damage. After you unpack your item(s) please do not destroy the packaging until you have verified that the item(s) are in good condition. Any return for damage must be repackaged in the original packaging.
If your item is damaged inside the packaging, please send a short video to:
customercare@vanitybathstore.com and we will process an insurance claim on your behalf. If you have any questions, call our office (800) 674-8676 between 9am to 6pm(CT) Mon-Fri.
If Your Item is Damaged
Vanity Bath Store will provide shipping for defective, significantly damaged, or incorrect merchandise at our cost if warranted BUT you must call us first (800-674-8676). We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable.
Manufacturers require professional installation for bathroom vanities, showers, bathtubs, steam showers, whirlpool tubs. The warranty is void if not installed by a professional installer. If a product is damaged during installation, we cannot provide warranty. We provide installation instructions and specifications for every product.
All returns must be approved by Vanity Bath Store. You must call us within 24 hours of receiving your product(s) to notify us of any damage. In the event of a return, item(s) must be packed in original packaging and will not be accepted without original packaging. We cannot accept returns for change of heart, color, etc. (800)674-8676
We only accept returns in the event of significant damage during shipping. If only a portion of the product is damaged, we may be able to replace that portion.
Follow these steps if damage is discovered after unpacking:
Step 1 - Within 24 hours of your delivery date, please email customercare@vanitybathstore.com to give us your order information, images of damage.
Step 2 - Save original packaging! You will need to repackage if returned.
Step 3 - Take photos and/or videos of damaged items and packaging. Please email these photos to customercare@vanitybathstore.com
Step 4 - Vanity Bath Store will contact you to discuss next steps.
***Do not return the item before contacting us.***
Shipping Rates:
There has been a significant increase in shipping costs in 2021. Have you heard about dozens of containers on hold backing up deliveries? This has resulted in double or triple shipping costs. We think this will be temporary. Weight of products will drive the shipping fee. Free shipping will still apply to orders less than 75 lbs.
If you have any questions, don't hesitate to ask (800) 674-8676 or chat with us. We are available 9-6pm CT
Rates:
- 0-74 Lbs - Free Shipping
- 75-124 Lbs - $49.00 (typical 17" - 30" Vanity w/Countertop, Bathtub)
- 125-299 Lbs - $99.00 (typical 32" - 42" Vanity w/Countertop, Bathtub)
- 300-499 lbs - $149.00 (typical 48" - 60" Vanity with Countertop)
- 500+ lbs - $199.00 (typical 72" - 84" Vanity with Countertop)
