FAQs
Which payment methods do you accept?
- Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
- Google Pay
- Apple Pay
- Financing through Affirm
How will my order be fulfilled?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for shipment, we will process the charges and submit the order for shipment.
What is your cancellation policy?
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before shipment will receive a full refund. Orders canceled after items have shipped will follow our Cancellation terms and will be subject to return shipping costs.
What if my product is damaged?
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to customercare@vanitybathstore.com the day of delivery. Vanity Bath Store will provide shipping for defective, damaged, or incorrect merchandise at our cost if warranted BUT you must call us first. We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
All returns must include an RMA# (return merchandise authorization) that you will receive when your return has been authorized. You must call us the same day you receive your order (800)674-8676.
How can I change My Account information?
You can change your contact information at any time by signing into "My Account" and editing the information. Save the changes and your account will be updated.
How can I make a change or cancel my order?
Once an order has been placed, you cannot change or cancel your order online. To request a change or cancellation of an order, please contact customercare@vanitybathstore.com.
Do you offer expedited shipping?
Expedited shipping is available for an additional cost. Give us a call at (800)674-8676 or email us at customercare@vanitybathstore.com and we will get back to you as soon as possible with a quote.
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