FAQS

What's New?

We've added new products across all categories. Have you seen the wood bathtubs? Take a peak... (opens a new window)

How do I reach Customer Service?

Call (800) 674-8676
Send an email
Chat with us. A chat icon is located on every page.

Office hours: M-F 9am to 6pm CT.

We're a small team and we truly care about your experience with us. We are here to help you every step of the way.

Which payment methods do you accept?

Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
Financing through Affirm

How will my order be fulfilled?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.

We automatically reach out to our supplier to confirm that the product is in stock and available for immediate shipment.

When will I get a tracking number?

Once your item ships, a tracking number will be emailed to you. Holidays may delay processing. Transit does not typically occur on weekends or holidays. Weather may cause delays as well.

What is your cancellation policy?

If you would like to cancel an order, please email or call our customer service team within 24 hours to avoid a restocking fee. Cancellations received before shipment will receive a full refund. Orders canceled after items have shipped will follow will be subject to return shipping costs.

Who pays for return shipping costs?

We examine all returns on a case-by-case basis in order to determine who is responsible for paying all costs required to deliver the item(s) back to the supplier. Generally, if we determine that the item(s) was accurately described on our site (in terms of size, materials used, weight, etc.) and the customer is returning it as a result of buyers remorse, then the customer is held responsible for return costs. For more info, click the SHIPPING tab or call us (800) 674-8676.

What if my product is damaged?

Click the SHIPPING tab for details.

How can I change My Account information?

You can change your contact information at any time by signing into "My Account" and editing the information. Save the changes and your account will be updated.

How can I make a change or cancel my order?

To request a change or cancellation of an order, please call (800) 674-8676 within 24 hours to avoid a restocking fee.

Do you offer expedited shipping?

Expedited shipping may be possible for an additional cost. Give us a call at (800)674-8676 or email us at customercare@vanitybathstore.com and we will get back to you as soon as possible with a quote.

Do you offer volume discounts?

If you are looking to buy a large quantity of one item, we may be able to offer special pricing. Feel free to send an email to sales@vanitybathstore.com for a quote.

Didn't find what you were looking for?

We would be glad to assist you. See how to contact us back at the top.

SHIPPING

FREE SHIPPING ON ALL PRODUCTS

What to Expect After You Place Your Order

On average, it takes 7-14 business days for your shipment to arrive. During winter storms, it may take an extra days.

We want this process to be simple and stress free. If you have any questions, don't hesitate to call us (800) 674-8676.

As soon as you place your order, your credit card is authorized and order processing begins on the next business day. If you placed your order on a weekend, processing starts on Monday or the first business day after a holiday. We submit the order to the manufacturer (usually within 24 hrs) for expert prepping, packaging, and shipment.

The freight company will call to schedule an appointment for delivery. (Curbside Delivery) Someone at least 18 years or older will need to be available. Usually you have a few days window to accept delivery.

If you need to delay delivery for a longer time, please ask the freight company if there will be any storage fees. Storage fees are your responsibility. (Average cost $50/day.) We highly recommend scheduling delivery within a few days to avoid storage fees. We will try to contact you ahead of delivery if storage fees occur to confirm your intentions.

Shipments to the East Coast could take 1-2 days longer as most shipments originate from the West Coast or Midwest. Severe weather may delay delivery.

Tracking Numbers

Once the freight company picks up your item, a tracking number will be generated and emailed usually within 24-48 hrs. Holidays may delay processing/delivery of the tracking number. Estimated delivery date will be available once you enter your tracking number.

Important! How to Accept Delivery

Instructions will be emailed to you ahead of delivery along with the tracking number (if available).

Please inspect the packaging of your item(s) when they arrive. Do not sign the delivery receipt without noting "subject to physical inspection". When you sign without also noting this, you are accepting delivery as-is.

If you feel that the damage to the outer packaging is significant, you may refuse delivery. Please notify us right away if you have refused delivery.

Once received, you must inspect your item within 24 hours and notify us if there is any damage. After you unpack your item(s) please do not destroy the packaging until you have verified that the item(s) are in good condition. Any return for damage must be repackaged in the original packaging.

If your item is damaged inside the packaging, please send a short video to: customercare@vanitybathstore.com and we will process an insurance claim on your behalf. If you have any questions, call our office (800) 674-8676 between 9am to 6pm(CT) Mon-Fri.

If Your Item is Damaged

Vanity Bath Store will provide shipping for defective, significantly damaged, or incorrect merchandise at our cost if warranted BUT you must call us first (800-674-8676). We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable.

Manufacturers require professional installation for bathroom vanities, showers, bathtubs, steam showers, whirlpool tubs. The warranty is void if not installed by a professional installer. If a product is damaged during installation, we cannot provide warranty. We provide installation instructions and specifications for every product.

All returns must be approved by Vanity Bath Store. You must call us within 24 hours of receiving your product(s) to notify us of any damage. In the event of a return, item(s) must be packed in original packaging and will not be accepted without original packaging. We cannot accept returns for change of heart, color, etc. (800)674-8676

We only accept returns in the event of significant damage during shipping. If only a portion of the product is damaged, we may be able to replace that portion.

Follow these steps if damage is discovered after unpacking:

Step 1 - Within 24 hours of your delivery date, please email customercare@vanitybathstore.com to give us your order information, images of damage.

Step 2 - Save original packaging! You will need to repackage if returned.

Step 3 - Take photos and/or videos of damaged items and packaging. Please email these photos to customercare@vanitybathstore.com

Step 4 - Vanity Bath Store will contact you to discuss next steps.

***Do not return the item before contacting us.***

If you have any questions, don't hesitate to ask (800) 674-8676 or chat with us from 9-6pm CT.

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