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Customer Information
Sales Tax:
VanityBathStore.com is required by law to collect sales tax on orders shipped to the following states:
• Tennessee
Appropriate charges for sales tax will be added on your order total and displayed for your review prior to checkout.
Payment Options:
We accept US-based payment by Visa, MasterCard, American Express, and Discover card.Pricing Policy:
Despite our best efforts, some items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:
If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Product Availability:
VanityBathStore.com makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. If there is a problem with your order you will receive an email with more details within 24 to 72 hours. Items shipped by UPS Ground may take longer, depending on your location.
Description, Color Accuracy, Product Price:
We strive to ensure that our web site reflects accurate product information and pricing, sometimes an error can appear on the site. We are not responsible for misrepresentations or errors found on the site.
Sometimes items in our catalog may be incorrectly priced. If we discover a mispricing, we will do one of the following:
If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Additionally, colors often vary depending on monitor settings and screen resolutions, and may not always display accurately on your screen.
Warranty:
All products are covered by the manufacturer’s warranty as well as any other warranty required by law. You may review warranty information for each manufacture on page Warranty.
Order Status:
To check the status of your order, please email customer service at CustomerCare@VanityBathStore.com
Change or Cancel an Order:
ALL ORDERS MUST BE CANCELED OVER THE PHONE WITH A LIVE CUSTOMER SERVICE AGENT. Our customer service representatives can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund. Once an item is shipped by either us or the manufacturer, the terms of our Returns policy will take effect.
If your order has not been shipped yet, you may change or cancel your order at anytime. Once it has been shipped, you will be subject to a 25% restocking fee for any items that are not defective or damaged during shipping. Special or custom orders may only be cancelled within the first 24 hours of placing the order. No returns or exchanges are allowed on special or custom orders beyond the first 24 hours of placing your order.
Discount/Promotion:
During the checkout process, you will be asked to enter your promotion or discount code. Enter the valid code to redeem your discount. When you reach the order summary and confirmation, you will notice the discount or special promotion applied to your order.
Your Personal Information:
VanityBathStore.com is the sole owner of the information collected on this site. We will not sell or rent this information, nor will we share it in ways different from what is disclosed in this statement. View more information on our Privacy Policy.
We constantly strive to offer our customers the best possible online experience.